How to request deletion
- Open the MyRides contact page without signing in.
- Choose or describe an account-deletion request and include the email address used for your MyRides account.
- Tell us whether you want the account closed and all eligible personal data removed. We may ask for reasonable verification before processing the request.
We process requests through the local operator or authorized support team. Do not include passwords, payment-card numbers, or other secrets in your request.
Data removed when eligible
After the request is verified, we will remove or de-identify the account profile, login credentials, preferences, notification registrations, and other personal data that is not required to be retained.
Records that may be retained
Some ride, payment, safety, fraud-prevention, dispute, bookkeeping, audit, or legal records may be retained for the period required by applicable law or legitimate operational obligations. Retained records are restricted and are not used as public website content.