MyRides support
Contact MyRides
Find the right support path for an account question, ride issue, safety concern, accessibility request, or local transportation question.
Account and ride help
Sign in to use the in-app support chat and access your ride details. Account holders can share the trip information needed to help resolve a request more quickly.
Safety and emergencies
For an immediate emergency, contact local emergency services first. For a safety concern about a MyRides trip, sign in and contact support with the trip details as soon as it is safe to do so.
Accessibility and transportation questions
Use the in-app support channel for accessibility requests, pickup concerns, or questions about service availability in Emmitsburg, Thurmont, and nearby Frederick County. Public transit information is also available on our Public Transit page.